Refund & Return Policy

1. Website operator

This website is operated by GLOBAL INTEGRATED MARKETING COMMUNICATION GROUP HOLDINGS LIMITED.

陶敬宾
RM 01,15/F, GOLDSLAND BUILDING 22-26
MINDEN AVENUE TSIM SHA TSUI, KL
尖沙咀
Hong Kong

Email: info@shefieldtechnoplast.com

2. Return requests

If you need to request a return, please contact us at info@shefieldtechnoplast.com with your order information, contact details and the reason for the return request.

Return eligibility may depend on the product type, condition, delivery status, timing of the request and any specific information provided at the time of purchase or order confirmation.

3. Information needed for a return

To help us review your request, please include clear and accurate information.

• Your full name and email address.
• Order number or reference number, if available.
• Product name or description.
• Reason for the return request.
• Photos of the item, package or issue, where relevant.
• Delivery date and tracking information, if available.

4. Product condition

Returned items may need to be unused, complete, safely packed and in a condition suitable for inspection or resale, unless the return concerns damage, defect or an incorrect item.

Items that are used, damaged after delivery, incomplete or returned without authorization may not qualify for a full refund.

5. Damaged, defective or incorrect items

If an item arrives damaged, defective or different from what was expected, please contact us as soon as possible. We may request photos, packaging details, tracking information or other evidence to review the issue.

Please keep the product and packaging until the review is complete, as they may be needed for carrier or supplier inspection.

6. Refund review

Refunds are reviewed after the return request and any required supporting information have been received. Where a physical return is required, the refund review may take place after the item is received and inspected.

• Approved refunds may be issued to the original payment method where possible.
• Processing times may vary depending on payment provider, bank or operational review.
• Shipping costs, service fees or handling charges may not be refundable unless required by applicable law or stated otherwise.

7. Return shipping

Return shipping responsibility may depend on the reason for return, product condition and the specific order circumstances. If a return is approved, we will provide available instructions for where and how the item should be returned.

Please do not send any item back without first contacting us and receiving return instructions.

8. Non-returnable items

Some items may not be eligible for return for hygiene, safety, customization, digital delivery, final sale or other product-specific reasons. Any such limitations may be stated in the product information, order details or customer communication.

9. Exchanges

Exchanges may be available depending on product availability and the reason for the request. If an exchange is not available, an approved refund or other appropriate resolution may be offered.

10. Delayed or missing refunds

If a refund has been approved but has not appeared in your account, please first check with your bank or payment provider. Processing times may vary.

If you still need help, contact us at info@shefieldtechnoplast.com.

11. Shipping policy

For delivery, tracking, address accuracy and shipping-related information, please review our Shipping Policy.

12. Changes to this policy

We may update this Refund & Return Policy from time to time. The updated version will be posted on this page and will apply from the time it is published unless stated otherwise.

13. Contact

For refund or return questions, please contact:

GLOBAL INTEGRATED MARKETING COMMUNICATION GROUP HOLDINGS LIMITED
Email: info@shefieldtechnoplast.com